Terms & Policies

 

GYM POLICIES

RESERVATIONS

To ensure a smooth class check-in process, we highly recommend creating a Raw Strength Member account and booking your training sessions online.


RESERVATION CANCELLATION POLICY

PLEASE CANCEL AT LEAST 12 HOURS IN ADVANCE OF YOUR SCHEDULED CLASS TIME.


RESULTS DISCLAIMER

The members featured on this website worked extremely hard, committed to the program and basically did what we told them to do. Many people won't and so won't get the results like this. Don't fool yourself, be ready to work. Because achieving optimal health and fitness is not an exact science and the combination of exercise and input to achieve desire results may vary from individual to individual.

Finally, following any lifestyle, fitness, nutrition and general health tips or programs contained on this website/blog does not guarantee that you will achieve desire results or that you will look like images that might be posted on the Raw Strength Gym website/blog.


MEMBERSHIP & CANCELLATION OF MEMBERSHIP

The following terms apply to all types of membership with Raw Strength Gym Limited, our membership types are referred to subsequently as ‘Membership’:

Membership Contract Duration

Membership is for a minimum of 3 calendar months or 12 calendar months. You are free to cancel after the minimum of 3 months if you have subscribed to a 3 month membership, and after a minimum of 8 months if you have subscribed to a 12 month membership, as per the Cancellation Policy below. Raw Strength Gym Limited does not operate longer contract periods, but reserves the right to do so in the future, in which case members will be given a choice and existing membership periods will still operate. If you purchase a membership, Raw Strength Gym Limited operate a 14-day cooling-off period, during which time you may cancel your membership provided no sessions have been used and/or no class bookings made.

Once a 3 month membership or 12 month membership lapses you move onto a monthly rolling contract, which will automatically renew unless you inform Raw Strength Gym Limited of your intent to cancel.

Cancellation Policy

Should you, the Client, wish to cancel your membership agreement, a letter or email of your intent should be sent to and received by Raw Strength Gym Limited. Emails may be sent to rawstrengthgym@gmail.com

The minimum notice period required for cancellation of membership is 30 days of your next renewal date – if we receive your cancellation notice closer than 30 days to your next rolling 1 month membership period, you will be required to pay for that next rolling 1 month membership period.

If a Direct Debit, Credit Card or Debit Card instruction is returned to Raw Strength Gym Limited as unpaid as a result of membership cancellation without prior notice, it may result in a late payment penalty being incurred by Raw Strength Gym Limited that will ultimately be passed on to you, the Client, and may involve a third-party debt management company if necessary.

Membership Discount

Any membership discount advertised or displayed needs to be validated and agreed by the management of Raw Strength Gym Limited.

Medical Freeze Policy

If you have an existing class package and an extenuating injury or medical condition arises that prevents you from attending, we are able to freeze your package, so long as you provide an appropriate doctor’s note indicating the length of time you are advised not to partake in intense physical activity.  To initiate the freeze, please email your request and attach your doctor’s note to sara@rawstrength.co.uk or speak to Sara in person.
 


WAIVER & RELEASE

By registering at Raw Strength Gym Ltd, you acknowledge that you have voluntarily chosen to participate in a program of intense physical exercise. You further acknowledge that Raw Strength Gym Ltd strongly recommends that you consult with your physician prior to training.  You acknowledge that you are fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to, abnormal blood pressure, fainting, heart attack or death. You assume all risk for your health and well being, and fully release Raw Strength Gym Ltd from all liability.


CAR PARKING

Users / visitors of the gym take full responsibility for their vehicle. Raw Strength Gym Limited accept no liability for damage or loss relating to car parking.


PRIVACY POLICY

General Data Protection Regulation (GDPR)

WHAT INFORMATION DO WE COLLECT and HOW DO WE COLLECT It?

We (Raw Strength Gym Limited) collect Your Information (“Your Information” defined below) that you voluntarily provide to Raw Strength Gym Limited, for yourself or for a minor under the age of 18 but over the age of 13 for which you are the guardian (a “Minor”) when you subscribe to a membership, become a participant (each, the “Participant”) in a trial membership, when you register for a member account with Raw Strength Gym Ltd, when you access and use our Services (online and offline) and the Website, place an order or fill out a form online. Raw Strength Gym Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us.

When ordering or filling out a form or registering on our Website or for our Services, as appropriate, you may voluntarily provide to Raw Strength Gym Limited Your Information such as name, e-mail address, mailing address, phone number or credit card information or other personally identifiable information (“Personal Information”).

This Privacy Policy applies to Personal Information collected through our Website and may also apply to such information collected offline when completing a ParQ form, Image Release form and Member Induction form. By using our Website or by filling out these forms, you consent to the Privacy Policy.

Location of Data: Your Information may be transferred to, stored and processed in the United Kingdom or any other country where we have facilities, and by providing us with Your Information, for the purposes of IT hosting and maintenance, you consent to the transfer, storage and processing of such information outside of your country. 

NOTICE TO CHILDREN UNDER THE AGE OF 13 AND THEIR PARENTS OR LEGAL GUARDIANS: IF YOU ARE UNDER THE AGE OF 13 AND WOULD LIKE TO CONTACT US PLEASE DO SO THROUGH YOUR PARENTS OR LEGAL GUARDIANS. THE WEBSITE IS ONLY INTENDED FOR ADULTS. RAW STRENGTH GYM LIMITED DOES NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER THE AGE OF 13. IF YOU ARE UNDER THE AGE OF 13, DO NOT SEND US ANY PERSONAL INFORMATION INCLUDING WITHOUT LIMITATION YOUR EMAIL ADDRESS, NAME AND/OR CONTACT INFORMATION. IF YOU ARE UNDER THE AGE OF 18 BUT ARE 13 OR OVER THE AGE OF 13 YOU MUST HAVE YOUR GUARDIAN PROVIDE ANY PERSONAL INFORMATION.
 

DO WE USE COOKIES?

Yes. Cookies are small files that a website or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the websites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about website traffic and website interaction so that we can offer better Website experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our Website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
 

WHY DO WE COLLECT YOUR INFORMATION AND WHAT DO WE USE IT FOR?

Any of Your Information we collect may be used in one of the following ways:

  • To personalise the Participant’s experience (Your Information helps us to better respond to your individual needs)

  • To improve our Website (We continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service (Your Information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions (Your Information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or Service requested or for the purpose of offering health & wellness products or Services or as described in this Privacy Policy.)

  • To hold a contest, promotion, survey or other Website feature

  • To send periodic emails

  • To provide to affiliates or third parties for the purpose of offering health & wellness products or services

Also, the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
 

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer Your Information to outside parties, except to third parties who assist us in operating our website, conducting our business, servicing you, or who offer health and wellness products and Services. We may also release Your Information when we believe release is appropriate to comply with the law, enforce our Website policies, or protect ours or others rights, property, or safety.

 

LINKS TO OTHER WEBSITES

Raw Strength Gym Limited is not responsible for the practices or policies of the websites linked to or from the Website, including without limitation their privacy practices or policies. If you elect to use a link that accesses another party’s website, you will be subject to that website’s practices and policies.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our Privacy Policy, we will post those changes on the Privacy Policy, and/or send an email notifying you of any changes, at our sole discretion. It is your responsibility to stay up-to-date on our current policies. You should review the Privacy Policy on a regular basis.

INFORMATION RETENTION SCHEDULE

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. 

Subscribers to our email newsletter have the right to opt out of our communication at any time. This can be done by e-mailing sara@rawstrength.co.uk or an unsubscribe link can be found at the bottom of every email you receive. 

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. 

Subscribers to our email newsletter also have the ability to rectify or update their personal data at any time. Subscribers can update their personal information by clicking the “Change subscriber options” link in the footer of the emails you receive. Alternatively, you can emailsara@rawstrength.co.uk and ask for changes to be made if you think we have incorrect information for you on file.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection Officer is Sara Bradley and you can contact them atsara@rawstrength.co.uk.

IMAGE PERMISSION

For you and your Minor, if applicable, you hereby grant permission to Raw Strength Gym Limited, and its affiliates and Raw Strength Gym Limited employees, agents and representatives to photograph or video you or, if applicable, your Minor’s image, likeness, or depiction (together, the “Photos”). You, for yourself and your Minor, if applicable, hereby further grant permission to Raw Strength Gym Limited to edit, crop, or retouch such Photos, and you, for yourself and your Minor, if applicable, waive any right to inspect or use or view such Photos. You, for yourself and your Minor, if applicable, hereby consent to and permit the Photos to be used by Raw Strength Gym Limited for advertising and promotional purposes in any medium, including print and electronic publishing. You, for yourself and your Minor, if applicable, understand and agree that Raw Strength Gym Limited may use such Photos with or without associating names thereto. You, for yourself and your Minor, if applicable, agree to and do hereby waive any claim for compensation of any kind as a result of Raw Strength Gym Limited’s use or publication of Photos. You, for yourself and for your Minor, as applicable, hereby fully and forever discharge and release Raw Strength Gym Limited from any claim for damages of any kind arising out of the use or publication of any such Photos.

INTELLECTUAL PROPERTY

You, for yourself and your Minor, if applicable, acknowledge and agree that the look and feel of the facilities, program names, training plans, nutrition plans, equipment names, trade dress, trademarks and phrases/slogans used at Raw Strength Gym Limited by its employees and agents or use on the Raw Strength Gym Limited website or materials are the intellectual property of Raw Strength Gym Limited. I, for myself and for my Minor, if applicable, acknowledge and agree that I or my Minor, as applicable, may not use or replicate the Raw Strength Gym brand or identity in any matter without the express written consent of Raw Strength Gym.

TERMS & CONDITIONS

Please also visit our Terms and Conditions section.

PHOTO & VIDEO CONTENT CREDITS

© Photography: Tim Marner
Videography Credit: Viaduct Video / Vessel Studios

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.

Unit E4, Trident Business Park
Risley
Warrington
WA3 6AX
rawstrengthgym@gmail.com